Privacy Policy
Clear Point Claims LLC (“Clear Point Claims,” “CPC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our CPC CMS mobile application (“App”), our website (https://www.cpclaim.com), and related services.
This Policy is intended to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the EU General Data Protection Regulation (GDPR), where applicable.
1. Information We Collect
We may collect the following categories of information:
• Identifiers: Name, email address, phone number, company name, user IDs or account identifiers.
• Internet or network activity: IP address, device information, browser type, pages or screens viewed, time and date of visits, and interactions with our App or website.
• Professional or business information: Company, role, or relationship to our clients, when provided.
• Usage data: App login and activity logs, access times, features used, error logs, and related diagnostic data.
• Approximate location: Derived from IP address or system settings, where available, for security and analytics.
We do not knowingly collect biometric data or precise GPS-based location data through the App or website.
2. Cookies and Tracking Technologies
We and our service providers (including Google Analytics) may use cookies, log files, and similar technologies to understand how users access and use our Services, improve performance, and maintain security.
You may be able to manage cookies through your browser settings. Disabling cookies may affect certain features or functionality of the Services.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To operate, maintain, and improve our App, website, and related services.
• To provide support to carriers, partners, and authorized users of CPC CMS.
• To monitor, secure, and protect our systems, prevent fraud, and detect unauthorized access or misuse.
• To analyze usage trends and performance, including via Google Analytics.
• To communicate with you regarding service updates, technical notices, and administrative messages.
• To comply with legal, regulatory, and contractual obligations.
4. How We Share Information
• Service providers and vendors that perform services on our behalf, such as hosting, analytics, and IT support.
• Carriers and business partners, where we act as a service provider/claims administrator and information sharing is necessary to perform services.
• Government authorities, regulators, or law enforcement, when required by law or in response to valid legal process or requests.
• Other parties as necessary to protect the rights, property, or safety of CPC, our users, or others, or in connection with a corporate transaction (such as a merger or acquisition).
5. Financial and Insurance Information Practices
In the course of providing claims-related services to insurance carriers and other clients, we may handle insurance and claim information as a service provider. Where applicable financial privacy or insurance information laws apply, our handling of such information is governed by our contracts with carriers and by those carriers’ privacy notices. We do not use such information for purposes beyond providing services as instructed by the carrier or client.
6. Legal Basis for Processing (GDPR)
Where GDPR applies, we process personal data under one or more of the following legal bases:
• Performance of a contract or to take steps at your request prior to entering into a contract.
• Our legitimate interests in operating and improving our Services and ensuring their security.
• Compliance with legal obligations.
• Your consent, where required by law.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we will take reasonable steps to delete, de-identify, or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, delete, restrict, or object to the processing of your data, as well as the right to data portability and to withdraw consent where processing is based on consent.
You may contact us at info@cpclaim.com or by calling 704-414-8777.
9. Additional Disclosures for California Residents (CCPA/CPRA)
If you are a California resident, the following additional disclosures apply to you under the CCPA/CPRA.
Categories of Personal Information Collected (past 12 months):
• Identifiers (such as name, email, phone, account identifiers).
• Internet or other electronic network activity information (such as usage logs and analytics data).
• Professional or employment-related information (such as company or role, when provided).
Sources of Personal Information: We collect these categories from you directly, from your use of our Services, and from our clients or carriers in the course of providing services.
Purposes of Collection: We use these categories of information for the business purposes described in this Privacy Policy, including providing services, maintaining security, and performing analytics.
Disclosure for Business Purposes: We may disclose these categories of information to service providers and business partners as described above. We do not sell personal information and we do not share personal information for cross-context behavioral advertising as defined under the CPRA.
California residents have the right to request access to, correction of, or deletion of their personal information, and to request information about our data practices. You also have the right to not be discriminated against for exercising any of your CCPA/CPRA rights.
You may contact us at info@cpclaim.com or by calling 704-414-8777.
10. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. International Data Transfers
Our Services are operated from the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other jurisdictions, where data protection laws may differ from those in your country.
12. Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this Policy. Your continued use of the Services after any updates constitutes your acceptance of the revised Policy.
14. Contact Us
Clear Point Claims LLC
15720 Brixham Hill Ave, Suite 300, Charlotte, NC 28277
704-414-8777
POLICY CHANGES We may update this Policy from time to time. This Policy was last updated on December 16, 2025.
